Refund policy
At Kinel, we’re committed to providing a meaningful and supportive learning experience. However, we understand that things don’t always go as planned. This policy outlines when and how you can request a refund.
Updated on the 12th of June, 2025
Refunds are available under the following conditions:
Cohort-Based Programs (6-Month)
- Full refund if requested within 7 days of the program start date.
- 50% refund if requested within the first 14 days of the program.
- No refunds after the 14-day window.
Skill or Bundle Tracks (Self-Paced)
- Full refund if requested within 7 days of purchase and if less than 20% of the course has been completed.
- No refunds after the 7-day window or if significant content has been accessed/downloaded.
How to Request a Refund
To request a refund, please send an email to support@kinel.io with:
- Your full name
- Email used to register
- Program name
- Reason for the refund request
Our support team will review your request and respond within 3–5 business days.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- Accessing over 20% of the course materials in self-paced programs
- Missing deadlines or failure to attend live sessions
- Technical issues not reported to us during the early stages
- Payments made through discount bundles or scholarship offers (unless stated otherwise)
Transfers Instead of Refunds
If you’re unable to continue your current program, you may be eligible to:
- Defer your cohort to a future one
- Switch to another course of equal value within the first 14 days
Our Commitment
We want you to love learning with Kinel. If you're not satisfied, reach out — we're happy to discuss your options and help you make the most of your learning journey.